Eligibility:

Returns are accepted within 3 days from the date of purchase.

The product must be unused, unopened, and in its original packaging.

Proof of purchase is required for all returns

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

We recommend using a trackable shipping service for your return.

Refund Process:

Upon receiving the returned item, we will inspect it for eligibility.

Refunds will be processed within 5 business days via the original payment method.

Returns & Refund policy

Easy Returns & Refunds

Your Satisfaction Guaranteed with Our Simple Return Process

Refund & Return Policy

At Electronix Hub, your satisfaction is our top priority. We want you to be completely happy with your purchase, so we offer a straightforward return and refund process to ensure your experience is as smooth as possible.

Return Eligibility

  • Return Period: You can return any item within 48 Hours of the delivery date.
  • Condition: Items must be returned in their original condition, unused, and in the original packaging. Products showing signs of use, wear, or damage may not be eligible for a refund.
  • Non-Returnable Items: Certain items, such as gift cards, clearance items, and products marked as “final sale,” Items with minor scratches are non-refundable.

How to Initiate a Return

  • Contact Us: Reach out to our customer service team at support@electronixhub.com or call +91 95991 57165 to start your return process. Please provide your order number, the item you wish to return, and the reason for the return.
  • Return Authorization: Once your return is approved, you will receive a return authorization number and instructions on how to ship the item back to us.

Return Shipping

  • Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or we made an error with your order.
  • Video Requirement: Record a video while opening the product to document its condition.

Refund Process

  • Inspection: After we receive your returned item, our team will inspect it to ensure it meets our return criteria.
  • Refund Approval: If the item is in its original condition, we will process your refund within 48 hours business days.
  • Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.

Exchanges

  • Exchange Policy: If you wish to exchange an item, please follow the return process outlined above. Once your return is processed and approved, we will arrange for the exchange based on the availability of the replacement item.

Damaged or Defective Items

  • Report Issues: If your item arrives damaged or defective, please contact us immediately at support@electronixhub.com We will arrange for a return, replacement, or refund at no additional cost to you.

Cancellations

  • Order Cancellation: If you need to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we can cancel it and issue a full refund. If the order has already shipped, you will need to follow the return process after receiving the item.

Contact Information

For any questions or assistance regarding our refund and return policy, please contact our customer service team:

Electronix Hub
Email: support@electronixhub.com
Phone: +91 95991 57165

Item Condition


New


Products in the "New" category are either sealed packs or freshly unboxed items. They come with pristine, intact retail packaging, ensuring a brand-new feel. All accessories included with the product are original and complete, offering you a full-featured, fresh-out-of-the-box experience.


Used


Items listed under the "Used" category are open-box products. The retail packaging might show signs of wear, such as being torn, dirty, or slightly damaged. However, the product itself is guaranteed to be fresh and unused. All essential or mandatory accessories are provided, while additional or optional accessories may or may not be included. Each item is covered by the manufacturer’s warranty for the duration specified.


Open Box


Products in the "Open Box" category might come with retail packaging that is damaged, dirty, or torn. Despite the packaging condition, the product inside is fresh, unused, and functions as intended. All mandatory accessories are included, with additional accessories subject to availability. These products also come with a valid brand warranty for the specified period, ensuring peace of mind with your purchase.


This classification ensures you can shop confidently, knowing exactly what to expect.